Return Eligibility

Nexoria Home accepts eligible returns within 14 days of delivery.

To be eligible, the product should be returned in its original condition, unused and undamaged, with its original packaging, tags and accessories where applicable.

Products showing signs of use, damage, wear, alteration or tampering may not be eligible for return.

How to Request a Return

1. Contact our support team. Email us within 14 days of delivery with your order number and the reason for your return.
2. Wait for return approval. Our team will review your request and provide the appropriate return instructions.
3. Prepare your package. Securely package the product with its original packaging and accessories where applicable.
4. Ship the return. Use a trackable shipping service where possible and retain the tracking information.
5. Receive your resolution. Once the returned product has been received and inspected, an approved refund or exchange will be processed within 3–5 business days.

Return Shipping

Unless the product is defective, damaged during delivery, or an incorrect product was sent, return shipping costs are the responsibility of the customer.

For damaged, defective or incorrect products, please contact us before shipping the item back so that we can provide the appropriate instructions.

Non-Returnable Items

Certain products cannot be returned, including:

• Used or worn products.
• Products damaged through misuse or improper handling.
• Products missing required original packaging, tags or accessories.
• Products that have been altered or tampered with.
• Digital or downloadable products, where applicable.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or you receive an incorrect product, contact us within 14 days of delivery.

Please include your order number, a description of the issue, and clear photographs or videos showing the product and packaging where applicable.

After reviewing the issue, Nexoria Home may provide a replacement, refund, or another appropriate resolution.

Refunds & Exchanges

Once an approved return reaches us, the returned product will be inspected. Approved refunds or exchanges will generally be processed within 3–5 business days after the return has been received and reviewed.

Refunds are generally issued to the original payment method used for the purchase.

Return Addresses

Do not send a return before your return request has been approved by our support team.

Contact Nexoria Home

Our support team can help with return requests, refunds, replacements and product-related questions.

Policy Updates

Nexoria Home may update this Return & Refund Policy from time to time. Any changes will be published on this page with the updated effective date.

By placing an order with Nexoria Home, you acknowledge that you have reviewed this Return & Refund Policy.